Privacy Questions Answered
We collect your full name, email address, phone number, date of birth and bank account or digital wallet details for DANA, OVO, GoPay or QRIS deposits. This information is required to verify your identity and process withdrawals securely.
No. We do not sell, rent or share your personal information with marketing companies, data brokers or unrelated third parties. We may share minimal data with payment processors (DANA, OVO, GoPay, QRIS) only to complete your transaction.
We retain your account data for 12 months after closure to satisfy banking rules and audit requirements. Transaction records are archived securely for up to seven years in case of disputes or chargebacks.
We flag unusual logins or deposits and may temporarily restrict withdrawals pending verification. We will contact you via the email or phone number on file to confirm the activity was yours before releasing funds.
Yes. Email our support team with your account ID and full name, and we will send you a complete data export within five business days. This includes all account details, transaction history and login records.
Yes, we use cookies to keep you logged in and remember your settings. You can disable non-essential cookies in your browser privacy settings; however, some cookies are required for the lobby and payment checkout to function.
We do not store your full banking credentials. Deposits are processed through secure payment partners (DANA, OVO, GoPay, QRIS) with their own encryption. Your wallet balance is held separately and cannot be accessed by third parties.
